How to Merge User Accounts

If you would like to merge users accounts, you can use our Merge Users tools in the admin to help you do so. You may want to merge user accounts if a user accidentally creates two accounts on the LMS. Merging accounts will mark the merged user account as inactive and transfer any course completions as well as course comments to the specified user account. Incomplete or Not Started course records will not be merged.

Merging Accounts

Super Admins can merge user accounts by going to Users > Merge Users.

Once on the Merge Users screen, select which user account you want to merge from and make inactive. You can search by Username (email address), First Name, Last Name, and/or User Status. Click 'Search' and you will see a list of results. From this list, select the user account you would like to merge. If you want to confirm that you are selecting the right user, you can click on 'View Profile'.

Next, select which user account you want to merge course completions and comments. Again, you can search by Username (email address), First Name, Last Name, and/or User Status. Click 'Search' and you will see the list of results. From this list, select the user account you would like to merge to.

Once you are sure that you have selected the correct user accounts, click 'Merge Selected Users'. 

Congratulations, you've successfully merged a user!